This policy explains when Appable Technologies Pvt. Ltd. refunds payments for Scrumly plans. It is part of our Terms of use.
Free plan
The Free plan costs nothing, so there is nothing to refund.
Monthly payments
Monthly plans are paid in advance and are not refunded once the month has started. You can stop at any time: your plan stays active until the end of the month you paid for, and is not charged again.
Yearly payments
- If you ask within 14 days of your first yearly payment, we refund it in full.
- After 14 days, yearly payments are not refunded for the unused months.
Changing plans
Moving to another plan starts a new paid period from that day. Time left on the earlier plan is not refunded, except within 14 days of a yearly payment as above.
Charges made in error
If you were charged twice, or charged an amount you did not agree to, we refund the extra amount in full.
Enterprise
Refunds for Enterprise plans follow the agreement signed with you.
How to ask
Write to [email protected] from the organisation owner's email, with the invoice number (it starts with SCR/) and the reason.
When you receive it
We reply within 3 working days. Approved refunds, including the GST on them, go back to the card, UPI account or bank account that paid, within 7 working days; your bank may take a few more days to show it.